At DVDSBuy, we want you to be completely satisfied with your purchase. If you are not, we are here to help.

1. Return Eligibility

To be eligible for a return, your item must meet the following criteria:

• Condition: Items must be brand new, unopened, unused, and undamaged.

• Non-Returnable Items: We do not accept returns for opened items, used items, or items damaged by the customer (e.g., scratches, torn packaging).

• Timeframe: You must initiate a return request within 30 days of receiving your order. Requests made after 30 days may not be processed, barring exceptional circumstances (e.g., proven shipping delays).

2. Valid Reasons for Return

• Item not as described.

• Incorrect item received / Over-shipment.

• Damaged or defective upon arrival.

• Change of mind (Subject to shipping fees).

• Note: We do not accept returns based on personal dislike of the movie/show content.

3. Return Process

Please follow these steps to return an item:

1. Contact Us: Email us at [email protected] within 30 days of receipt. Include your Order Number, Reason for Return, and Photos (if the item is damaged).

2. Authorization: We will review your request within 2 business days. If approved, we will provide a Return Merchandise Authorization (RMA) number.

   • Domestic US Customers: We may provide a prepaid return label depending on the return reason.

3. Ship the Item: Pack the item securely in its original packaging. Use the provided label or ship to the address provided in our email response. Please keep your tracking number.

4. Inspection: Once received, we will inspect the item within 3–5 business days.

4. Refunds & Exchanges

Refunds

Once your return is inspected and approved, a refund will be processed to your original method of payment within 5–7 business days (depending on your bank).

• Full Refund: Granted if the return is due to our error (e.g., damaged, wrong item).

• Partial Refund: Granted for partial returns (pro-rated).

Exchanges

• Defective/Damaged: We will send a replacement for the damaged DVD free of charge.

• Reseller Support: If you are a reseller and your customer reports a defect, we can ship the replacement directly to your customer.

5. Shipping Costs for Returns

• Our Error: If the return is due to our fault (damaged, defective, wrong item), we cover all shipping costs.

• Customer Preference: If the return is due to a change of mind, the customer is responsible for return shipping costs. We do not provide prepaid labels for these returns.