FAQs
What's the region of the DVDs?
All our DVDs are region 1 plus region free, working worldwide. However, you may find only region 1 logo on the DVD cover sometimes.
Does the DVD have subtitles?
We do not guarantee all our DVDs have subtitles. And we do not guarantee the subtitles can be turn off.
ETA / Tracking No. / Where to track it?
Normally 10-12 days. Please find the tracking number at “My Account > Orders”.
https://www.usps.com/
https://www.ups.com/
https://www.fedex.com/
Where is it shipped from?
- For packages < 2Kg: Send by USPS from our warehouse in the United States.
- For packages 2-50Kg: Send by Fedex / DHL from our warehouse in Hong Kong.
How do I know when you sent the DVD?
You’ll receive another auto notification email in 1-2 days, you may need to check your junk box. Another way is visiting My Account for the tracking number.
Why is the tracking number not working or not moving for days?
Please no worry, it’s normal sometimes for the first 3-5 days. And will be there in the last few days of the ETA. However, please feel free to draw us a line if you believe something is wrong there.
Should I be worried that it's still not delivered in 2 weeks?
Yes, please email us [email protected] we’ll look into it. Please do not open the dispute or claim from PayPal without contacting. Guarantee the full refund if missing.
I believe the package is lost, what can I do?
We’ll define it a lost if the tracking number did not move over 2 weeks or packages are not delivered in 4 weeks from the date we dispatched it. We’ll make a full refund or send again for cases like this.
The DVD has a prob (not working, damaged & any other issues)
Yes, please email us [email protected] we’ll send the replacement or make a refund, no need to return.
I have a prob with the DVDs, but it's been 2 or 3 months.
No prob, we’ll take care of it upto 180 days, please email us [email protected] for the replacement or other solutions.
Can I return them? I can't resell them now.
Sorry we DO NOT accept cases like this. Please read our Terms of Service before ordering.
It's a birthday present, can I have it before next Fri?
Sorry we’re not able to guarantee the delivery date. However, it’s possible if still in the ETA frame. Or please email us [email protected] immediately for a full refund before we dispatch it.